General Manager in Decatur, IL at TMX Finance Career Site

Date Posted: 2/5/2018

Job Snapshot

Job Description

General Manager


Decatur, Illinois

As a General Manager, you will be vital to the success of your team members and your store's growth. Through their previous leadership experience and the training we provide, our GMs coach and develop their teams to become the best they can be so that everyone can succeed. Whether it's demonstrating superior customer service or performing customer transactions, you will lead by example while setting the bar high for performance. In partnership with your District Director of Operations, you will set objectives and metrics, and ensure your team's achievement in meeting them through your ability to motivate and inspire '-' and we'll ensure you have the same opportunities to develop your skills and move your career forward.


Essential Duties and Responsibilities

Coach and develop team through training, employee management, and setting an example in order to maximize potential for team members and the business.

Encourage store growth and profitability by appraising vehicles, selling loan products to consumers, obtaining referrals, participating in community events, and more.

Develop customer relationships and provide unrivaled customer service in order to build new business, increase store profitability, and further brand loyalty and recognition.

Set performance standards and expectations while holding team accountable for upholding compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.



Minimum Qualifications

  • High School Diploma or equivalent required
  • Leadership experience in a sales or customer service-oriented position
  • Sales-oriented mentality and passion for customer service
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and handle multiple competing tasks with ease
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Use of personal vehicle required as well as the ability to drive on Company business throughout the workday
  • Credit and criminal background check required to include MVR (state exemptions may apply)
  • Valid driver's license and car insurance
  • Must be at least 19 years of age
  • Ability to work store hours of operation, including Saturdays

Preferred Qualifications

  • Associate's Degree or higher
  • Experience in retail, sales, or financial industry
  • Bilingual English/Spanish is a plus


Our Business


The GM is a member of the Field Operations team, which works to provide alternative lending solutions to our customers who may not have access to, or choose not to use, traditional credit opportunities. Field Operations, comprised of our store team members, is the front line of our business, and strives to provide the best customer service and overall lending experience in the industry.


The TMX Finance Family of Companies ® ('the Company') is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

All TMX Finance Family of Companies® Are Equal Opportunity Employers

TMX Finance

General Manager
City, State

The TMX Finance family of companies ('TMX') is one of the largest and fastest growing consumer specialty finance organizations in the United States. With brands that include TitleMax, TitleBucks, and InstaLoan, TMX provides a diversified product offering. These brands are represented nationwide and the growth of TMX has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.

A TMX family company is currently seeking a highly competitive and results driven General Manager to join its amazing team. General Managers are vital to the success of our organization and are instrumental in encouraging store growth and profitability. This role requires a highly charismatic leader who has the ability to develop great relationships and effectively communicate at all levels within the organization. Each General Manager is prepared for success through participation in our comprehensive training program. Building off of your prior experience, you will develop the skills necessary for managing store operations, sales and collections, and effectively building your store's reputation in the community. Successful candidates will have a winning attitude, will motivate individuals, and will develop a team atmosphere while maintaining the company core values.

We offer a competitive benefits package, which includes:

  • Competitive wages offered with monthly bonus structure
  • 401k with matching company contribution
  • Flexible Spending Account
  • Group Healthcare Plan
  • Paid Time Off and paid holidays
  • Closed on Sundays
  • Comprehensive training program designed to help set you up for success
  • Performance-based career advancement

Essential Duties and Responsibilities of the General Manager:

  • Maintain atmosphere of compliance by managing all store operations to ensure that, among other things, sales transactions, customer payments and collection activities are properly performed in accordance with the Company's operating procedures and applicable laws
  • Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses
  • Coach, lead and develop team members to maximize their performance potential
  • Accurately determine and/or approve loan values based off of a comprehensive vehicle appraisal
  • Collaborate on recruitment efforts for position openings, interview, and hire qualified candidates for the Customer Service Representative position
  • Prepare and analyze company reports and communicate information as necessary to various levels of management
  • Ensure that the premises are maintained in a neat and clean condition, including windows, lawn, store upkeep, parking lot, and/or sidewalks if applicable
  • Complete Monthly Performance Evaluations for store employees
  • Demonstrate knowledge of all relevant company policies and procedure and state and federal laws and requirements (Compliance, HR, Legal, and Operations)
    • Follows and enforces all operational policies and procedures as identified in the Operations Manual
    • Ensures employees understand and comply with all operational policies and procedures as identified in the Operations Manual
    • Creates an atmosphere of compliance with state and federal laws and operational requirements
    • Adhere to all HR policies and procedures as identified in the Employee Handbook
  • Ensures audits are thorough and sufficient to address any identified issues (i.e. Operations, Compliance, and Legal)
    • Hold yourself accountable and follow up on deficiencies identified
    • Hold team accountable for results on audits through retraining and corrective action
  • Sets expectations for high performance and holds team accountable for the results while still balancing compliance with required policies and procedures

Job Requirements

  • High School Diploma or equivalent required; college coursework or degree a plus
  • Employee and operations management or leadership experience required; retail, sales or financial industries preferred
  • Sales-oriented mentality and a passion for providing a superior customer experience
  • Excellent verbal and written communication skills
  • The desire and ability to work in a fast-paced, rewarding, and results-driven environment
  • Demonstrated ability to handle multiple competing tasks with ease and enthusiasm
  • An outgoing and confident personality during interactions with customers, co-workers, and business partners
  • Proficiency in Microsoft Office Suite to include Word, Excel and Outlook

Minimum Required Qualifications

  • Credit and criminal background check required to include MVR (state exemptions may apply)
  • Valid driver's license and car insurance
  • Must be at least 19 years of age
  • Ability to work store hours of operation, including Saturdays
  • Use of personal vehicle required as well as the ability to drive on Company business throughout the workday
  • Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required

All TMX entities are Equal Opportunity Employers.

CHECK OUT OUR SIMILAR JOBS

  1. Vice President Jobs
  2. General Manager Jobs